Whitney combines a fascination with people and an obsession to communicate clearly with her goal of bringing user research insights to designing products where people matter. She's written two books on the subject - A Web for Everyone: Designing accessible user experiences, Storytelling for User Experience, and Global UX: Design and research in a connected world - to help practitioners keep users in mind throughout the creative process. At the Center for Civic Design, Whitney works with election usability and design of ballots and other election materials. The Center is a leader in solving democracy as a design problem, with a focus on making interactions with government delightful. The Center publishes the Field Guides to Ensuring Voter Intent, which can be found in election offices around the country and on Center’s web site. As the principal consultant for WQusability, she helps organizations like the National Cancer Institute, eBay, IEEE and The Open University helping them develop usable and accessible web sites and applications. She enjoys learning about people around the world and using those insights to design products where people matter. She has served on two federal advisory committees (for national voting system guidelines and updating for the US “Section 508” accessibility regulations), and edits the UXPA magazine, User Experience, publishing articles that cover the broad field of user experience. Before she was seduced by a little beige computer into software, usability, and interface design, Whitney was a theatrical lighting designer on and off Broadway, learning about storytelling from some of the masters. The lessons from the theater stay with her in creating user experiences.